Job Title: Ticket Operations & Sales Intern

Department: Ticket Operations

Anticipated Start Date: January 2025

End Date: September 1, 2025

Job Summary: Fulfill the ticketing needs of all customers while providing them with excellent customer service.

Qualifications and Skills

  • Detail-oriented person to handle and prioritize multiple tasks while working in a fast-paced environment

  • Passion to work in the sports industry

  • Strong customer service skills with previous customer service experience with phone customers preferred

  • Excellent written and verbal communication skills including successfully communicating with the general public and other employees

  • Computer skills helpful: Google G Suite, Netsuite, TicketReturn Ticketing Software

  • Positive personality and enthusiasm

Tasks and Responsibilities (including but not limited to):

  • Work Hours & Compensation - 9am - 4:30 pm  Monday-Thursday in the offseason and Monday-Friday 9 - 5 pm during the season. $15 / hour

  • Assist inbound group outing customers throughout the entire group ticket buying process

  • Volume outreach via telephone and email to potential ticket package purchasers

  • Serve as an administrative liaison for outside group sales representatives

  • Miscellaneous duties including, but not limited to, answering the main phone line, pulling the field tarp, etc.

  • Other duties to be assigned

Timeframe

  • Applications will be taken under consideration until position is filled.  

Submit Cover Letter and Resume to amason@kanecountycougars.com